Hard Rock’s Customer Service Crumbles
In an economic time when a customer is your most valuable asset, bad customer service is like a cancer…
Royal Wedding Plans Reflect Gen X Values
Generation X and Y are often questioning the lure and promise of a management position. For them, it’s just not worth the hassle…
Workaholism May Be Killing You
Workaholism may be killing you. At least that’s what several studies are finding – that long term dangers accompany an addiction to work…
Should Employers Care That Gen Y Can’t Write?
The demise of cursive writing has given rise to a generational conflict between older workers and Generation Y. For many it’s just one more sign how unprepared the next…
Survey: DId You Recognize Your Boss on National Boss Day?
Saturday was National Boss Day. I found it odd that National Boss Day was celebrated on a weekend. Did you recognize your boss on this day…
Happy Boss Day! Are You A Good Boss…or A Bad One?
Saturday is National Boss Day and I was interviewed earlier this week about what makes a good boss….and how can employees “manage” their bad boss better…
Report Paints Different Picture of Baby Boomer Job Hopping
Job hopping isn’t simply a Gen Y problem. Baby Boomers might be the pot calling the kettle black…
What Every Employer Should Know About Intellectual Property
Who owns social media posts created by employees? Who owns materials developed by contractors? Join me on Wednesday October 6 at 11 AM EDT on my Blog Talk radio program…
Slow Job Creation Heats Up Generation Tensions
The longer unemployment remains high the more resentment will likely build between generations both in the workplace and in our communities…
What’s Next for Baby Boomers vs. Millennials?
There appears to be a lot of white elephants in the room these days, none bigger than a generation gap between Baby Boomers and Millennials…